FAQ
Our FAQ section
We have developed this help page to assist you with standard information you may need, It also includes all the frequently asked questions from our customers.
1. When will I expect my order to arrive?
USPS 7-12 days ( Australia, Newzealand, Canada recommend)
DHL 7-9 days (Europe Country recommend)
Fedex 7-10 days (USA ,Canada recommend)
2. Any risks if i buy products or items from your sites? How can you prove that your website is safe? Will you secure my credit card information?
Please be assured about the security of your personal information. We use secured payment gateways. All the information will be encrypted by our system automatically. Also note our website is SSL certified during your check out process.
3. Payment Inquiry
We currently support Credit card payment (Visa ,Matercard,Discover,JCB).For customers who are using a credit card for the purchase we have set up SSL certificate for the security of their personal details and credit card information.
4. How to track my order?
Please send us an email with your order number and we shall help you with the tracking details. Which include the tracking number and the service used to send your items. (Eg. DHL or Fedex)
5. About Custom Tax/Duties?
We offer free shipping service for all the items in most countries. About the custom tax, We usually mark our item as a gift on the Shipping Way bill. So the custom tax is waived off. (conditions apply - depending on your country rules)
6. Can You Ship To My Country?
Yeah, no problem! we can ship to your country.
We can ship single item or large orders to *WORLDWIDE* .